Return Policy

Return Policy

Effective Date: January 16, 2025

1. Satisfaction Guarantee

30-Day Money-Back Guarantee — We cover return shipping

We want you to love your Alizé umbrella. If you’re not satisfied for any reason, you can return it within 30 days of delivery for a full refund. We’ll provide a prepaid return shipping label (no return shipping cost to you).

How it works

1. Email hello@alizeumbrella.com with subject “Return – [Order #]” within 30 days.
2. Include a brief reason and photos of the item/packaging.
3. We’ll issue an RMA and a prepaid return label.
4. Pack the product (all parts, accessories, manuals).
5. Refund is issued 5–7 business days after the return is received and inspected.

Conditions

• Item must be in new or like-new condition with all original parts and packaging.
• Returns without an RMA may be refused.
• Shipping damage or missing items should be reported within 7 days of delivery with photos.
• This Satisfaction Guarantee does not limit your 2-year manufacturer’s warranty.

Questions? Email hello@alizeumbrella.com and we’ll help right away.

2. Warranty Policy

Coverage: 2-year manufacturer’s warranty from delivery against defects in materials and workmanship under normal intended use (residential and commercial).

What’s Covered

• Frame/structure, pole, ribs, stainless hardware, canopy
• Integrated fan assemblies, controls, power supply (IP67)
• Electrical components when operated per instructions

Remedy (at our discretion)

We will repair, provide replacement parts, or replace the product with a new or refurbished unit. Replacement does not extend the original warranty period.

What’s Not Covered (examples)

• Weather/acts of God (e.g., high winds, storms). Always close the umbrella in high winds and when unattended; use a heavy, compatible base.
• Improper installation, insufficient anchoring/base, misuse, modification, or commercial abuse.
• Electrical damage from incorrect voltage, power surges, or non-approved accessories.
• Normal cosmetic wear (scratches, scuffs), fabric staining/discoloration from environmental exposure or chemicals.
• Labor/installer time and any incidental or consequential damages (unless required by law).

How to File a Warranty Claim

1. Email hello@alizeumbrella.com with subject “Warranty Claim – [Order #]”.
2. Include order number, SKU/serial (if available), and a brief issue description.
3. Attach photos/video of the issue and overall setup (base, mounting, pole, canopy).
4. We’ll respond within 2–3 business days with next steps (troubleshooting, parts shipment, or replacement).

Shipping & Service

For approved claims in the U.S., we cover the cost of replacement parts and outbound ground shipping. If a product must be returned for inspection/repair, we’ll provide instructions; return shipping and labor are typically customer’s responsibility unless otherwise required by law.

Safety & Care

• Use a heavy base, follow the install guide, and close the umbrella during storms or when unattended.
• Do not modify electrical components; use only supplied/approved power equipment.

3. Contact

Alizé Umbrella LLC
232 Digh Circle
Mooresville, North Carolina, 28117
Phone: +1 (704) 246-9777
Email: hello@alizeumbrella.com

Legal: This warranty gives you specific legal rights, and you may have other rights that vary by state. To the extent permitted by law, liability is limited to the purchase price of the product and excludes incidental or consequential damages.